Effective date: September 6, 2026
Community Aid Programs is a program of Community Aid Solutions, Inc. This Privacy Policy explains how we collect, use, share, retain, and protect information when you visit our websites, submit a form, communicate with our AI tools, or request resource-navigation information.
Information we collect
We may collect contact details, location details such as ZIP code or county, assistance needs, information you choose to share in forms or AI conversations, device and browser information, and records of your communication preferences. Please do not provide sensitive information unless it is necessary for your request.
How we use information
We use information to respond to requests, provide resource-navigation information, improve our websites and services, manage consent and communication preferences, protect security, and route requests that need manual review. Resource navigation does not guarantee eligibility, benefits, availability, or placement.
Texts and emails
SMS and email resource-delivery consent is optional and is not a condition of receiving assistance. We do not automatically enroll resource users in promotional marketing. You may reply STOP to opt out of texts, use HELP for help, or unsubscribe from emails at any time.
Service providers, cookies, and analytics
We may use service providers, including GoHighLevel (GHL), hosting, analytics, communications, and security providers to operate our services. These providers process information only as needed to provide services to us. We may use cookies and similar technologies for essential functionality, analytics, and site improvement; you may control cookies through your browser settings.
Sharing and third-party resources
We do not sell personal information. We may disclose information to service providers, as required by law, or to protect rights and safety. Resource links may take you to third-party websites with their own privacy practices. We are not responsible for third-party content, eligibility decisions, benefits, or changes to external programs.
Retention and security
We retain information only for as long as reasonably necessary for the purposes described here, legal obligations, dispute resolution, and security. We use reasonable administrative, technical, and organizational safeguards, but no system can guarantee absolute security.
Your choices and requests
You may request access, correction, deletion, or a copy of applicable personal information, and you may update communication preferences, by emailing [email protected]. We may need to verify your request and may retain limited information where required or permitted by law.
Emergency and program notices
Community Aid Programs is not an emergency service. If there is an immediate emergency, call 911. For suicide or mental-health crisis support in the United States, call or text 988. Program information and availability may change without notice.
Updates and contact
We may update this policy as our services or legal requirements change. For resource-navigation questions contact [email protected]. For partnership questions contact [email protected].